CURRENT ISSUE


Will Consumers Join Sprint's 'Revolution'?

Nov 17, 2008

-By Todd Wasserman


New ads from Sprint Nextel promise nothing less than a "Wireless Revolution"

predicated on the ability to use cell phones for data without racking up extra charges. Whether consumers will join the brand in the revolution remains to be seen. For the past few quarters, the telecom giant has had its hands full just trying to keep its existing subscribers from fleeing. In its most recent quarter, which ended Sept. 30, Sprint lost 1.3 million net subscribers while AT&T added

2 million and Verizon Wireless gained 1.5 million. But analyst Roger Entner, svp, communications sector for Nielsen IAG, said Sprint is making some progress of late on the marketing front, particularly with its new Wireless Revolution TV ads via Goodby Silverstein featuring Sprint CEO Dan Hesse. "The ads with Dan Hesse are more and more striking a chord with people," said Entner. "Before that, they were all over the place with no consistent look or feel." If the ads do turn the tide, some credit should be given to Bill Morgan, Sprint's svp of corporate marketing. Morgan joined Sprint in November 2006 and since then has been focused, among other things, on improving Sprint's customer service and honing a consistent message. Some excerpts of a recent conversation with Morgan are below:


Will Consumers Join Sprint's 'Revolution'?

Nov 17, 2008

-By Todd Wasserman


New ads from Sprint Nextel promise nothing less than a "Wireless Revolution"

predicated on the ability to use cell phones for data without racking up extra charges. Whether consumers will join the brand in the revolution remains to be seen. For the past few quarters, the telecom giant has had its hands full just trying to keep its existing subscribers from fleeing. In its most recent quarter, which ended Sept. 30, Sprint lost 1.3 million net subscribers while AT&T added

2 million and Verizon Wireless gained 1.5 million. But analyst Roger Entner, svp, communications sector for Nielsen IAG, said Sprint is making some progress of late on the marketing front, particularly with its new Wireless Revolution TV ads via Goodby Silverstein featuring Sprint CEO Dan Hesse. "The ads with Dan Hesse are more and more striking a chord with people," said Entner. "Before that, they were all over the place with no consistent look or feel." If the ads do turn the tide, some credit should be given to Bill Morgan, Sprint's svp of corporate marketing. Morgan joined Sprint in November 2006 and since then has been focused, among other things, on improving Sprint's customer service and honing a consistent message. Some excerpts of a recent conversation with Morgan are below:



ADVERTISEMENT




Reading a Branding and Marketing News Magazine, such as Brandweek, is important for those who work in the branding business. The content provided by Brandweek will allow readers to gain a solid understanding of how effective branding affects industry trends and much more. With a print subscription to Brandweek, you will receive all of the tips you need to stay on top of trends in brand development and more tools for more effective brand marketing strategies. Our exclusive Superbrands list details the largest media spenders, best brand strategies of the year and highlights those companies that optimized brand loyalty among consumers. Brandweek also honors the Marketer of the Year in our highly-anticipated special report.To help put things into perspective we encourage professionals developing brands, corporate branding strategies, and retail marketing strategies to post commentary and opinions on our news and feature editorials as well as our blog. Brandweek is proud to announce its Mobile service, for the branding and marketing professional on the go. Use your cell phone, PDA or Blackberry to gain instant access to the latest brand marketing news, trends and data in the industry. We know incorporating brand industry news into your everyday life is a must for industry professionals to stay innovative - so we make it possible to read Brandweek online, in print or on the go!