- Mike Shields
As a lot of attention falls on high-end smartphones, LG is focusing
where much of the volume is—the middle of the market—with a
marketing plan that calls for more spending and celeb
endorsements.
First up is a push for its Chocolate phone in conjunction with
Verizon that includes a campaign featuring popular R&B artist
Ciara (Like a Boy) to serve as the face of a major multimedia ad
campaign. Young & Rubicam, New York, handles.

The
Chocolate Touch is aimed at teens and young adults for whom music
is a high priority and a lifestyle statement, said Tim O’Brien,
senior director of marketing communications for LG Mobile Phones.
The handset features an FM radio, a high tech Dolby Mobile
equalizer which promises enhanced sound and clarity, and a “Join
the Band” function which lets users play along with songs on
a virtual 88-key piano keyboard.
“This device is about connecting, and the best way is to connect is
on a shared passion--something they love, which is music. It’s also
a very stylish, fashion conscious device,” said O’Brien. The hope
is that the Chocolate Touch’s music will resonate with fans of
Ciara, who since breaking out five years ago has generated a spate
of Billboard-charting singles.
The use of Ciara in LG’s campaign comes on the heels of an
announcement made a few weeks ago by CMO Dermot J.M. Boden that the
company would significantly up its marketing budget in the coming
year and employ more celebrities in its advertising.
“One of the biggest challenges we have as a brand is getting
noticed, since consumers have so many choices,” said O’Brien—who
pointed to a previous campaign aimed at sci fi fans that leveraged
the Transformers movie franchise. “Essentially we are connecting
our brand to other brands.”
Carolina Milanesi, research director, mobile devices, technology
& service provider research, Gartner, believes the celebrity
strategy is a wise move for LG, which could use a jolt of star
power to elevate its reputation as a value brand. “I think that LG
needs to continue to build its brand and more importantly moving it
away from being perceived only as good value for money,” she said.
“Celebrities will help it gain in status.”
Milanesi recalled a campaign that LG ran in Europe a few years ago
during which it associated the brand with Prada. “That was a
turning point for the brand. LG needs to move it up a notch and
work on consolidating and possibly growing its second position in
the North American market.”
However, the Chocolate Touch’s $79.99 price tag (after a $50
rebate) places it squarely in the middle of a market that is
increasingly defined by extremes: high-end smartphones which retail
for up to hundreds of dollars and prepaid wireless plans geared for
budget consumers.
According to Gartner, though the segment grew 27 percent
year-over-year, smartphones now make up just 7 percent of the
worldwide market with 40 million units out of 286.1 million in the
second quarter. LG’s share of the overall market was 10.7 percent.
But O’Brien sees that as an opportunity. “This is a mass device,”
he said. “But what’s interesting is that the term smartphone can
mean many different things. This device may be technically in
middle—but for music lovers this is the epitome of smart. We think
its one of those devices that transcends category.”
LG Dials Up Celeb-Laden, Middle-Market Strategy
Nov 9, 2009
- Mike Shields
As a lot of attention falls on high-end smartphones, LG is focusing where much of the volume is—the middle of the market—with a marketing plan that calls for more spending and celeb endorsements.
First up is a push for its Chocolate phone in conjunction with Verizon that includes a campaign featuring popular R&B artist Ciara (Like a Boy) to serve as the face of a major multimedia ad campaign. Young & Rubicam, New York, handles.

The Chocolate Touch is aimed at teens and young adults for whom music is a high priority and a lifestyle statement, said Tim O’Brien, senior director of marketing communications for LG Mobile Phones.
The handset features an FM radio, a high tech Dolby Mobile equalizer which promises enhanced sound and clarity, and a “Join the Band” function which lets users play along with songs on a virtual 88-key piano keyboard.
“This device is about connecting, and the best way is to connect is on a shared passion--something they love, which is music. It’s also a very stylish, fashion conscious device,” said O’Brien. The hope is that the Chocolate Touch’s music will resonate with fans of Ciara, who since breaking out five years ago has generated a spate of Billboard-charting singles.
The use of Ciara in LG’s campaign comes on the heels of an announcement made a few weeks ago by CMO Dermot J.M. Boden that the company would significantly up its marketing budget in the coming year and employ more celebrities in its advertising.
“One of the biggest challenges we have as a brand is getting noticed, since consumers have so many choices,” said O’Brien—who pointed to a previous campaign aimed at sci fi fans that leveraged the Transformers movie franchise. “Essentially we are connecting our brand to other brands.”
Carolina Milanesi, research director, mobile devices, technology & service provider research, Gartner, believes the celebrity strategy is a wise move for LG, which could use a jolt of star power to elevate its reputation as a value brand. “I think that LG needs to continue to build its brand and more importantly moving it away from being perceived only as good value for money,” she said. “Celebrities will help it gain in status.”
Milanesi recalled a campaign that LG ran in Europe a few years ago during which it associated the brand with Prada. “That was a turning point for the brand. LG needs to move it up a notch and work on consolidating and possibly growing its second position in the North American market.”
However, the Chocolate Touch’s $79.99 price tag (after a $50 rebate) places it squarely in the middle of a market that is increasingly defined by extremes: high-end smartphones which retail for up to hundreds of dollars and prepaid wireless plans geared for budget consumers.
According to Gartner, though the segment grew 27 percent year-over-year, smartphones now make up just 7 percent of the worldwide market with 40 million units out of 286.1 million in the second quarter. LG’s share of the overall market was 10.7 percent.
But O’Brien sees that as an opportunity. “This is a mass device,” he said. “But what’s interesting is that the term smartphone can mean many different things. This device may be technically in middle—but for music lovers this is the epitome of smart. We think its one of those devices that transcends category.”